Frequently asked questions (FAQs)
1. Our Service for you!
Your payments will go directly to the manufacturers. There are no additional margins on our products. We offer you a full “no-headache-service” which is the only one of this kind in this business.
2. Do I have to pay the full order amount to the manufacturers directly?
No. You do not have to worry about that. We will distribute your payments to the various artisans and make sure all involved parties will get their share. With the help from us you can save frustratingly high transaction fees and save a lot of time.
3. Are the work conditions any good?
We only work with manufacturers who employ their staff members under the best possible working conditions. We support ethical & fair work and always strive to keep the environmental foot print of our business as low as possible. We care about their needs, their worries and their desires.
4. Is there a specific minimum-order-quantity (MOQ) ?
Yes. The minimum order quantity is 10 units per style / product code.
5. How long is the production time of my order ?
Due to our experience the production time of your order can vary. It depends on the size of your desired sculptures and also on the quantities.
In general you can estimate a production time of about 6-8 weeks - with an order volume of about 30cbm (which equals a 20'' feet container)
6. How will my order get to my desired final destination ?
There are many different ways to transport your goods from A to B. We can of course deliver your order to any desired address.
The most common way is a 20'' Container via sea. If you are not capable to order a whole 20'' Container there is always the option to share a container with others (LCL-Load).
Furthermore we can also deliver your goods via Air freight or simply in commercial parcels.
7. How can I order ?
8. How can I pay my order ?
We only accept common bank transactions due to legal reasons.